Return & Refund Policy

At Useless Utopia, we want you to love your quirky finds! But if something isn’t quite right, we’ve got you covered. Here’s everything you need to know about returns and refunds.

 

Our 30-Day Guarantee

 

You can request a return or refund within 30 days of receiving your order. Whether it’s a change of heart or a quality issue, we’re here to help.

 

How Returns Work

 

If you’re not happy with your purchase, you can request a refund under the following conditions:

 

• Buyer-Initiated Returns: If you’ve decided that your item just isn’t for you (no hard feelings!), it must be returned in original condition—unused, undamaged, and in its original packaging.

• Quality Issues: If your item arrived with a defect, you can choose between a free replacement or a full refund. Just let us know what happened, and we’ll sort it out!

 

Refund Process

 

To ensure a smooth refund process, here’s what you need to do:

 

1. Contact Us: Reach out to our customer support team at [support@craftednest.co] with your order number and details of the issue.

2. Return the Items: All items must be returned in their original condition before a refund can be processed.

3. Refund or Replacement: Once we’ve received and inspected the returned items, we’ll process your refund or send your replacement, depending on your choice.

 

Important Notes

 

• Return Shipping: For buyer-initiated returns, return shipping costs are the buyer’s responsibility.

• Refund Time: Once we’ve received your returned items, refunds will be processed within 5-7 business days to your original payment method.

• Replacement: If you choose a replacement due to a quality issue, we’ll ship it out free of charge as soon as possible.

• Shipping Adjustment: If a partial refund is requested for an order that was originally eligible for free shipping, and the refund causes the order total to fall below the free shipping threshold, the shipping fee will need to be paid or the entire order must be refunded and placed again.

Useless Utopia operates on a thin-margin strategy to provide you with the best possible experience. Your understanding is greatly appreciated! :)

 

Need Assistance?

 

Have more questions or need help with your return? Contact us at [support@craftednest.co], and we’ll make it right!