FAQs
GENERAL SHIPPING
Q: What are your shipping and delivery fees?
A: We offer two shipping options. Free standard shipping is available on all orders over $50 within the continental United States. For orders under $50, a shipping fee of $4.99 will be charged at checkout. Faster shipping options are available at an additional cost; please see the checkout page for details.
Q: Do you ship to Hawaii and Alaska?
A: Typically, we do not ship to Hawaii and Alaska. Please enter your detailed address at checkout to confirm if we can ship to your location. For special requests, contact our customer service team.
Q: Do you ship internationally?
A: Currently, we only offer services to the USA. We are actively building our European team and plan to support major European countries by the end of 2024.
Q: When will I get my order?
A: We aim to process your orders within 1-3 business days. Once shipped, you'll receive a tracking number to follow your order. We offer two shipping options: faster delivery typically takes 4-7 days, while standard delivery takes 7-21 days. If there are any delays, we will proactively contact you via email.
Q: Where's my package?
A: Once your order is shipped, you will receive an email with the tracking number. You can use this tracking number to monitor the status and location of your package. If you have any issues, please contact our customer service team.
Q: What if my package is lost in transit or not delivered?
A: Contact us immediately, and you can either receive a full refund or have us resend the package at no additional cost.
Q: How can I get my order faster?
A: Currently, we do not offer expedited shipping options. For special requests, please contact our customer service team.
Q: Can I cancel or change my order?
A: Orders can be canceled or changed before they are shipped. Once shipped, no changes or cancellations can be made. Please contact our customer service team for assistance.
Q: Can I change my shipping address?
A: If you need to change your shipping address, please contact our customer service team immediately. We can update your address if the order has not yet been processed. Once the order is shipped, we cannot change the shipping address.
RETURNS & EXCHANGES
Q: What is your return policy?
A: At CraftedNest, we offer a hassle-free 30-day return policy. Items must be unused, in their original condition, and in the original packaging. Please note that custom or personalized items are not eligible for return.
Q: How do I make a return?
Q: How do I exchange an item?
A: We do not offer direct exchanges. You can return the item and place a new order for the replacement. Customized products cannot be exchanged.
Q: What if my order is damaged?
A: If your order arrives damaged, please contact our customer service team immediately. Provide photos of the damaged item and packaging. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.
OUR ARTISAN PARTNERS
Q: How do you find your artisan partners?
A: We work with a network of scouts and local experts to discover talented artisans from around the world. We prioritize artisans who use traditional techniques and sustainable materials.
Q: How do you choose countries for your collections?
A: We select countries based on the uniqueness of their crafts, the quality of workmanship, and the sustainability of materials. We aim to highlight diverse cultures and bring you one-of-a-kind products.
Q: Are your artisan partners paid fairly?
A: Yes, we ensure that our artisan partners are paid fairly for their work. We believe in ethical sourcing and provide our partners with wages that reflect their skill and the time invested in each piece.
Q: How do you price your items?
A: Our pricing reflects the quality, craftsmanship, and uniqueness of our products. We take into account the fair wages paid to our artisans, the cost of sustainable materials, and the expenses associated with shipping and handling.
YOU MAY ALSO WANT TO KNOW…
Q: What does it mean if an item is backordered or pre-selling?
A: If an item is backordered, it means it is temporarily out of stock but will be available again soon. Pre-selling indicates that the item is a new release and can be purchased before it officially becomes available. Both statuses will have estimated shipping dates listed on the product page.
Q: Do you have a trade program?
A: Yes, we offer a trade program for interior designers, architects, and other trade professionals. Members receive exclusive discounts, early access to new collections, and dedicated support. Please contact us for more information and to apply.
Q: Do you have a hospitality or corporate gifting program?
A: Yes, we offer custom solutions for hospitality and corporate gifting needs. Whether you are outfitting a hotel or sending personalized gifts to clients, we can help. Contact our corporate sales team for more details.
Q: Do you offer promotions or price adjustments?
A: We occasionally offer promotions and discounts, which will be advertised on our website and social media channels. We do not offer price adjustments for items purchased before a promotion begins.
Q: The item I'd like to buy is sold out. What should I do?